Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange. Please note we do not offer refunds for change of mind.

To start a return, you can contact us at theningaloocrew@gmail.com.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

If your return is accepted, it will be your responsibility to return to item to us either in store or via registered post. We’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please note that returns will need to be sent to the following address: PO Box 924, Exmouth, WA, 6707 

You can always contact us for any return questions at theningaloocrew@gmail.com.

 

Damages and issues
We inspect every item sent out to ensure the quality is upon to our standards. On the off chance we miss something, please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at theningaloocrew@gmail.com.